18.11.2024 UPDATE:
We are currently working to restore the seemingly lost items. This process is expected to be completed by midweek, so you will be able to fully enjoy the items and benefits from the package again.
Heroes of Dracania,
There is a bug for The Forgotten Challenge Pass Package, which may happen if you purchased multiple packages.
When your character received 1 package and you log out or switch character and log back in, you won’t be able to receive the rest of your package.
Then, when you try to receive the packages, the packages will disappear.
But don’t worry, you can contact our support and we can send you your lost packages based on your purchase history.
We are now fixing the issue as soon as possible. Thank you for your understanding.
Your Drakensang Online Team